Public Safety Power Shutoff (PSPS)

What is a Public Safety Power Shutoff?

For public safety, it may be necessary for PG&E to turn off electricity when gusty winds and dry conditions, combined with a heightened fire risk, are forecasted. This is called a “Public Safety Power Shutoff” or “PSPS.”
While customers in high fire-threat areas are more likely to be affected, any of PG&E’s more than five million electric customers could have their power shut off. This is because the energy system relies on power lines working together to provide electricity across cities, counties and regions.


Before a Power Outage

  • Confirm or update your contact information with PG&E HERE.
  • If PG&E expects an address will be impacted, PG&E will attempt to call, text or email by using the phone number or email address currently on file for that account.
  • Use the “address look up tool”, to see if your address will be impacted. This tool is only available BEFORE the power outage and has the most accurate information.
  • Do you depend on electricity for medical needs?
  • Be ready to act if PG&E notifies you that a shutoff is possible. Keep emergency phone numbers handy and consider staying with a friend or relative during an outage.
  • Create a safety plan for all members of your family, including pets. A Public Safety Power Shutoff can happen at any time.
  • Prepare an emergency supply kit. Include enough water and nonperishable food to last your household one week. Resupply annually.
  • Will your landline work during a power outage? Keep mobile phones and other devices charged, as backup.
  • If you have a generator, know how to operate it safely.
  • Have flashlights available. Do not use candles.
  • Have a battery-powered or crank radio.
  • Stock up on the right batteries for items you rely on. Include two extra sets in various sizes.
  • Keep cash on hand and a full tank of gas. ATMs and gas stations may not be available during an outage.
  • Learn how to manually open your garage or any other door that operates with electricity.
  • Talk with your building manager if you live or work in a building that has elevators or electronic key card access to understand how they will deal with a possible multi-day outage.

During a power outage:

  • Unplug or turn off appliances, equipment and electronics to avoid damage caused by surges when the power is restored.
  • Leave a single lamp on to alert you when the power returns. Then, turn your appliances on, one at a time.
  • Your refrigerator will keep food cold for about 4 hours and a full freezer will keep food frozen for about 48 hours–as long as the fridge and freezer doors are kept closed. Use coolers with ice to keep food cold and safe.
  • ONLY use these items OUTSIDE: generators, camp stoves or charcoal grills.
  • Do NOT use a gas stove for heat.
  • Check on your neighbors.